Complaints and Suggestions: We try very hard to provide a high level of customer service but we are only human and mistakes may happen. However, we will try our best to put them right. We take complaints and suggestions very seriously indeed. If you do wish to complain or suggest please email us at service@e4uelectrical.co.uk .If its a complaint we will acknowledge your complaint within 24Hrs but some problems may take 3 working days.