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Why do some products have images and others not? |
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We have too many products online and when new products are created on the website, there may be a short period before an image is added. Check back after a day or two. |
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How do I know the specification is correct? |
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We have a specialist department that take great care in sourcing information and images from the manufacturers. However, mistakes do occur and should you feel that any of our information is incorrect please contact us we will correct the mistake. |
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How do I delete items in my shopping basket? |
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To delete items in your Shopping Basket simply click the red remove button next to that particular item. The page will automatically refresh and the item will be removed. |
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How do I go to checkout? |
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When you are ready to complete your order click on the Checkout button on the Basket page. You will then be taken through 4 easy steps to complete your order: Personal Details, Payment Details, Payment Confirmation and Checkout Finish |
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What can I do if I can't find what I'm looking for? |
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If you have had no luck finding the product you are looking for try using our Advanced Search at the top of the page or alternatively contact us. |
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Where do I report a technical fault or pages that don't work on our website? |
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If you experiencing any incompatibility problems please click here contact us. |
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Where can I get accessories for my product purchased from you? |
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We supply various accessories and related items for your purchases. You will often see related items & accessories on product details page. We also refer to them when you add items to your basket. If there's something in particular you like and which we do not stock please to contact us. |
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Ordering the Goods: |
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Do I have to be a member of your website to order a product? |
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You do not have to be a member to order a product on our website. You can simply proceed to checkout where you will be asked for your personal and shipping details.After you have completed your order form you will automatically become a member, based on the information given by you. |
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I want to buy a product but I can't find it on your site. What do I do? |
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If you are after a particular product that we don't currently have on our website we can sometimes order it especially for you. Click here to contact us. |
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What does the extended waranty plan offers me? |
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The main benefit is "Peace of Mind". Buying an Extended Warranty with your purchase is the best way of protecting your product. |
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•You do not get any unexpected repair bills
•You will be provided protection for damage caused by accidents
•You will be provided with quality approved repairs
•You do not get charged for call out, parts or labour
•Unlimited claims for repairs as you need with no penalty
•New for old if we can't repair it |
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How secure is my information on our website? |
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e4u electrical.co.uk is a Secure Shopping Guaranteed Site. We recognise the importance of security regarding the credit card information you send us over the Internet. |
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Where do you deliver and how long will be the delivery time? |
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For the information on delivery Please click here. |
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What are the types of payment do you accept? |
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We accept Credit Card, Debit Card, Cheque & Postal Orders. |
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What forms of credit cards do you accept? |
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We accept VISA, MasterCard, Switch, Delta and Solo. |
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How can I buy from you if have no credit card? |
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You can also pay by cheque,Please click here to contact us. |
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Why my credit card was declined? |
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Some times it can be a wrong card number,incorrect expiry date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. In the event of your card being declined for payment we will inform you and recommend you contact the bank directly to correct the problem. For privacy reasons, the card issuer never tell us reasons why it was declined. |
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When do I receive a confirmation about my order? |
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When you order on e4uelectrical.co.uk,you will receive an under process email.You will receive an email about confirmation once your despatch is ready. |
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How do I register on e4uelectrical.co.uk? |
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If you wish to register with us click here and fill out this simple form. Your registration will be completed instantly and you will become a member of e4uelectrical.co.uk. |
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If I forget my password, how do I get it? |
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If you have forgotten your password please contact us. |
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I have changed my e-mail address, do I need to re-register? |
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If you have changed your email address, please contact us. |
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e4uelectrical's Customer Care: |
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How do I contact your customer services? |
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If you would like to contact e4uelectrical's customer services please email to service@e4uelectrical.co.uk . |
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What are your opening hours? |
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Please click here to see our business hours. |
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What are your Terms and Conditions? |
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To have a look at our Terms and Conditions please click here . |
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How can I complain if I am not happy? |
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e4uelectrical.co.uk is committed to maintain higher levels of customer satisfaction, however if you have a complaint about our service please click here to complain. |
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My product was received damaged. |
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We advice you to report any transport damages within seven days of receipt. And please note that we cannot help with any damage claims reported after seven days of receiving delivery. If you like to report a damaged delivery please click here . |
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What do I do if I haven't received delivery of my goods. |
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If you do not receive your goods within the agreement time please click here to contact our customer services. |
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How do I receive a receipt? |
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For security reasons, we do not send your receipt with the goods. e4uelectrical.co.uk will send you an official email receipt to your email address or you can request for the printed receipt we will send you by post. |
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What is an "Official Email Receipt"? |
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e4uelectrical.co.uk will send you an email which contains "Official Email Receipt" which can be printed and used as a normal official receipt for the guarantee and proof of purchase purposes.This receipt will contain all the details of your purchase.This will save waiting time for the receipt.We will send you this "Official Email Receipt"once your dispatch is released from our warehouse. |
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What do I do If I want to return an item or cancel my order? |
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If you want to cancel or return an item please click here to read our terms and conditions and if you wanted to proceed further please send us an email to service@e4uelectrical.co.uk. |
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How long it takes to get the refund? |
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We try to refund your money in as soon as possible. However it may take few days to reach your account. |
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what do I do if I am having problems setting up my chosen product. |
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If you have a problem in setting up a product purchase from us please contact our Customer Services or Manufacturer's Technical Helpline. |
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If you have a querry which is not answered above please email us to info@e4uelectrical.co.uk. |
